SANTORINI EASY RENT A CAR
SANTORINI EASY CAR RENTALS - Website Terms of Use
Website Terms of Use - Online Booking Terms and Conditions
ORDER PROCESS
The ordering process consists of 5 steps.
1) You select the dates and pick-up / drop-off points.
2) As soon as you set the dates and the pick-up/drop-off points, a new page showing the cars available for the selected period, as well as the total cost of the rental will open. Note that all rentals are calculated on a 24-hour basis. More than 1 hour delay counts as an additional day.
3) Choose from the options available.
4) Fill the appropriate fields with detailed - personal data.
5) In order to receive a confirmation page for your order, you must accept the terms and conditions and provide us with all the necessary personal data. This page is Secured (you may check the security certificate) and all data is encrypted. The down-payment appears in this page.
As soon as we receive your booking request, Santorini Easy Car Rental will accept it or not depending on the availability. This is the reason why making your reservation some time in advance is important, especially during the peak season of July and August.
In order a reservation to be confirmed a small deposit might be required. In that case reservations department will inform you via email immediately so your reservation can be confirmed. A small deposit is usually required in order to proceed with the confirmation, when clients pick up location is Santorini Port, or Santorini Airport. When a deposit is not required, you receive a notification email.
In case the booking is confirmed, the down-payment (small deposit) will be deducted from your car rental reservation total amount. (If for example your total reservation cost is 100 euro, and you pay 30 euro as a deposit before your arrival, when you collect the car you have to pay for the remain amount of 70 euro). An automate from our booking system confirmation email for the reservation with details on the delivery of the car will be sent to you via e-mail, so make sure that the e-mail address you provide is correct. In case Santorini Easy Car Rentals, cannot confirm your order / booking request / reservation request for any reason a cancellation e-mail will be sent to you with suggestions on changing your order; no payments will be captured from your account. It is essential that you provide a correct e-mail address and mobile phone number, as the voucher (or confirmation / information email ) contains important information on the delivery of the rental car at your destination ( pick up location).Delivery instructions and telephone numbers will be written on your voucher (notification email). No refund is made due to unreceived or unread voucher (notification email ).
PAYMENT METHOD
In case the booking is confirmed, the down-payment (deposit) will be deducted from your account by Santorini Easy Car Rentals respectively. The final confirmation/voucher for the reservation will be sent via e-mail, so make sure that the e-mail address you provide is correct and the amount for the down-payment (deposit ) is available in your account. The balance (remain reservation amount) has to be paid upon delivery of the car (when you collect the car) either by credit card / debit card / prepaid card in the name of the driver, (or by another person who is present for the transaction) or in cash. A major credit card is required for guarantee reasons, but if you do not have one, you can use a debit card instead, as part of our “no credit card required policy”. Our company can accept (if required by the client) payments in advance (pre-payments) via PayPal (PayPal Account or Credit Card/Debit Card Visa & MasterCard).
DELIVERY INFORMATION
While making your reservation, it is essential that you provide some important information:
For pick-up in Santorini Port, the name of the ferry and arrival time is required. If this information is not available at the time of booking, you have to inform Santorini Easy Car Rentals about these details at least 24 hours before the rental start date either online or by phone at the number appearing on your voucher or on the website. If this information is not provided in time; Santorini Easy Car Rentals cannot accept responsibility or compensation for a failed rental, or responsibility for possible delays in delivering your rental vehicle as a result of not having the information of the ferry name and the arrival time.
For hotel delivery, the name of the hotel and -if available- the telephone number and address of the hotel, too, are required.
For pick up at Santorini Airport, the flight number, the airline name, and the flight arrival time are required. Santorini Easy Car Rentals cannot accept responsibility or compensation for a failed rental, or responsibility for possible delays in delivering your rental vehicle as a result of not having the correct information of the flight number, airline and the arrival time.
PICK-UP/DELIVERY OF THE RENTAL CAR
The details on the delivery of the rental car, as well as contact information of the company confirming your booking are included in your voucher.
In case of delivery on Santorini Port, a representative from our car rental company will be waiting for you holding a sign with your name.
In case of delivery on Santorini Airport, a representative from our car rental company will be waiting for you holding a sign with your name.
In case of pick-up at a hotel, there are two possibilities; either the car will be delivered there, or in case your hotel is not near a road, does not have parking facilities, (some Hotels / Villas in Santorini can be reached only on foot) we meet you at the nearest possibl meeting point, for which you will be informed when we receive your booking.
In case you have any problems finding our representative, you have to call at the number/s at the bottom of the voucher (reservation notification email), or the telephone numbers on the website.The location Santorini Port refers to Santorini new Port (Athinios). All ferries, and speed boats from all other islands and from the mainland arrive at Athinios Santorini new Port.
DROP OFF/RETURN OF THE RENTAL CAR
Will be as written on your voucher and the exact information regarding the drop off you will get when you pick up the car. In case you wish to change the drop off details, provided that these changes are made acceptable by Santorini Easy Car Rentals, there may be an extra charge, for which (if any) you will be informed immediately when you request the change.
DRIVER’S AGE
The driver’s minimum age is 23 years old, depends of the car type, and the maximum is normally 70 years old. The age limits appear on the page with the available cars. For drivers less than 23 years old, or older than 70 years old, it is possible to rent specific car types. As that depends 100% on the insurance company, each request is replied individually, according to the insurance reply. There is an extra daily cost which again depends on the insurance company. Drivers less than 23 or older than 70 years old will receive an email with all options and details after their booking online.
DRIVER’S LICENSE
Drivers are required to produce a full driving license held for at least one year. Additionally, a valid passport or ID card has to be presented at the pick-up of the vehicle. It is the driver’s responsibility to ensure that he/she has the appropriate driving license. No refund is given for rentals rejected due to non-production of a valid driving license. Facsimiles/photocopies/digital copies/of licenses are NOT acceptable.
INTERNATIONAL DRIVING PERMIT
For certain nationalities an international driving permit, together with the driver’s license might be required. In case an International driving permit is required, that is valid only if presented together with your country’s driver’s license. An international driving permit without the local driving license is not accepted, by the car rental company, or by local authorities. To see if you need an International driving permit for driving in Greece, please check with your country’s embassy website.
EUROPEAN DRIVERS LICENSE
All driving licenses types from all European countries are accepted in Greece.
PERIOD OF RENTAL
Rental days are calculated on a 24-hour basis, starting at the time of car rental pick up. Changes made in the time of return after the rental start should be handled by our car rental company. In case of a flight /ferry arrival delay, change etc., your rental period starts counting from the pick-up time on the reservation, unless there is a previous agreement/accepted booking modification, with Santorini Easy Car Rentals (which can also be made via email, or telephone).Santorini Easy Car Rentals reserves the right of providing a similar vehicle in case the vehicle category booked is not available.
MODIFICATIONS
In order to make a modification, (if you arrive at another day, or need the car in a different location) you have to cancel your initial booking in order to make a new one. Alternatively, you can contact us via email, and we can modify your booking and send a new confirmation. Santorini Easy Car Rentals keeps the right of not accepting the modification depending on availability (if there are not any cars available for new date/location).
CANCELLATION POLICY
Cancellations can be made via email or phone. For cancellations made at least 72 hours (3 full days) PRIOR to the rental period start, the whole amount of your down payment is returned and there will be no additional costs. For cancellations made 72 hours (3 full days) or LESS prior to the rental period start, the down payment is NOT refunded. Cancellations/Modifications after the starting of the rental period are handled Santorini Easy Car Rentals at your destination. No refund is made for no-shows at the destination, failure to produce the appropriate documentation, early returns or cancellations after the rental start date. Normally no refund is made for any unused days. However, it depends on Santorini Easy Car Rentals to make any refund in case of unused days.
RENTAL DOCUMENTS
The car rental voucher / confirmation email / is suggested to be presented at the pick-up point, for your better service. Please keep the rental documents and all related receipts for a minimum of 28 days after returning the car. The rental agreement is written in Greek and in English. Attention! The copy of the rental agreement / document that you receive when you pick up the car, will contain your personal data. Make sure that you keep it safe. When you do not need it any more put it in a safe file or destroy it.
FUEL POLICY
Fuel is NOT included in the rates. Same (delivery) to same (collection) fuel level, is the fuel policy.
NUMBER OF PASSENGERS / LUGGAGE
Please check the car specifications as Santorini Easy Car Rentals cannot accept responsibility in case the vehicle booked is not large enough to fit all passengers and luggage on arrival.
PROVISION OF CARS
Santorini Easy Car Rental company reserves the right to refuse to provide a car to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements. The company also reserves the right of providing a vehicle of similar category in case the vehicle category booked is not available. In case you are not satisfied in any way with the standard of your booked car, you SHOULD contact Santorini Easy Car Rental immediately. Such situations are to be handled with Santorini Easy Car Rentals locally. Failure to do so may result in claims being rejected or unsettled.Aiming at the improvement of our services, we would appreciate any feedback on your experience.
LIABILITY
Santorini Easy Car Rentals assumes no liability for actual rentals that do not take place due to reasons for which the client is responsible.Such reasons are for example:
failure to present a driver’s license or presenting a driver’s license which is no longer valid.
failure to present a valid passport or identification card.
failure to present a valid credit card /debit card. Unless agreed otherwise before clients arrival.
non-compliance to the regulations regarding the minimum or maximum age.
The terms and conditions as well as the rental agreement signed on pick-up are governed by local laws and are legally binding on the hirer. All reservations are made by Santorini Easy Car Rentals and all coupons and vouchers are issued by Santorini Easy Car Rentals.
CONSEQUENTIAL LOSS
Santorini Easy Car Rentals is not liable for any indirect losses that happen as a side-effect of the main loss or damage, which could not have been foreseen by the client and Santorini Easy Car Rentals (such as loss of profits or loss of opportunity).
FORCE MAJEURE
Santorini Easy Car Rentals is not liable for either a failure to perform or delay in performing any of its obligations under this booking agreement in case a performance is delayed, hindered or prevented due to force majeure, meaning any event beyond the reasonable control of Santorini Easy Car Rentals such as natural disasters etc.
SPECIAL REQUESTS
Child seats:
Due to insurance rules you are required to fit the child seat yourself.
Across border rentals: Not allowed.
Ferrying the rented car: Ferrying is NOT allowed outside of island. Insurance company will not cover any damage caused to the rented vehicle during transportation by ferry. Taking the rental car out of Santorini is not permitted, and legal action might be taken in that case.
Additional drivers: An (one) additional driver is free of charge.
INSURANCE
The rates include:
Third party insurance, covering third person against property damages and body injuries.
Theft insurance
OPTIONAL INSURANCE
a) C.D.W (Collision Damage Waiver)
Collision damage waiver (C.D.W) insurance means (if selected) that Santorini Easy Car Rentals rented vehicle is insured towards collision damages (material damages) also caused by the renter, but with an excess amount to pay. The excess amount for collision is:
285€ for (Category small cars)
420€ for (Category soft top).
1.000€ for (Category mini cabrio / comfort SUV)
C.D.W insurance can also be selected at pick up, even if not selected during booking process.
b). S.CDW (Super Collision Damage Waiver)
Super Collision Damage Waiver (S.CDW) insurance means (If selected) that Santorini Easy Car Rentals rented vehicle is insured towards collision damages (material damages) also caused by the renter, but with an excess amount to pay. The excess amount for collision is:
85€ for (Category small cars)
125€ for (Category soft top)
500€ for (Category mini cabrio / comfort SUV)
S.CDW insurance can also be selected at pick up, even if not selected during booking process. Rates for CDW and SCDW insurance as well as the amount of the excess of every vehicle is shown in detail during the reservation process.
No insurance coverage shall apply to:
Damages caused to tires, windscreen, windows or the lower part of the car.
Damages or theft of personal belongings kept in the car.
Any incident inside the car during transport by ship or any other means.
Any incident while the driver is under the influence of alcohol or drugs.
Accidents caused when the driver has not been declared in the rental contract.
Damages caused during or due to off road driving
Damages caused in general when vehicle is driven not according to traffic regulations
All rental cars are insured for a maximum number of passengers. For your safety, this number should not be exceeded and in case this number is exceeded the insurance will be invalidated.Please make sure the car you book is big enough for your needs.
Exceptions to an All-Inclusive Insurance (CDW and S.CDW insurance)Santorini Easy Car Rentals shall not compensate you for any of the following damages, which have to be paid by the client:
loss of registration plates.
trays, hubcap, gas cap, wheels, tire punctures, burst tires, fuel errors, lack of electricity because of forgotten turn on electrical devices.
car jacks, damage to the car locks, loss or damage of keys or spare key.
damage or extreme dirtiness to the interior of the car, underside damage, damage to the seats or child/baby seats, theft of car accessories or personal belongings that were in the rented car.
Moreover, Santorini Easy Car Rentals shall not compensate the client for any damage caused by negligence. Such damages also have to be paid by the client himself. Additionally, in any circumstances, Insurance does not cover damages from bad weather conditions such as storms, floods, tornadoes, fallow trees, etc. Santorini Easy Car Rentals shall not pay for any telephones, hotels or taxis used after an accident.
ACCIDENT / BREAKDOWN / THEFT
In case of an accident involving your rental car you should contact the nearest police station immediately to fill an accident report and inform the car rental company. The vehicle should not be removed from the place of the accident. If you do not report the accident to the police in compliance to the Greek law, the insurance may become invalid !!The report should state if there was any influence of alcohol or drugs. You should also report any accident or damage to the car rental company.
The above procedure should also be followed in case of other damages to the rental car. In case the rental vehicle is damaged while parked you have to report the damage to the car rental company before you move the car.
In case of theft the client is obliged to file a Police report and to hand this document over to the car rental company. You should also inform the car rental company immediately about any theft. The documentation and keys of the car should be returned to the car rental company. The client should report all damages IMMEDIATELY to our car rental company. Any accident or damage to the vehicle that has not been reported may be interpreted as negligence, which may result in charging the client.
In case of breakdown, Santorini Easy Car Rentals makes sure that the cars are kept in excellent mechanical condition, checked by local authorities regularly, and maintained only by authorized mechanics. Every car has successfully passed any technical check required by authorities for safe road drive. In the very rare case of mechanic breakdown, (that is not caused by drivers mistake) we replace the vehicle with another the soonest possible (depending on time and location) usually within an hour. If that is not due to limited availability, the remaining rental period cost is refunded.
In case of mechanical damages due to drivers fault (for example as a result of driving off road), Santorini Easy Car Rentals keeps right of removing the vehicle from the renter for safety purposes. In that case the remaining rental period amount is not refunded, and the driver is reliable for the vehicle repairs / towing.
Santorini Easy Car Rentals reserves the right to refuse a car replacement after an accident, if the company has indications that the car was driven not according to traffic regulations, (for example drink and drive) or if the driver has used the car in ways that do not comply with the rental agreement. In that case there will not be a refund for the remaining rental period.
Santorini Easy Car Rentals reserves the right to remove vehicles from drivers that do not use the rental cars according to the traffic regulations (for example drink and drive). In that case there will not be a refund for the remaining rental period.
TAXES
All prices and charges listed on the reservation form are subject to VAT and some stations charge and city tax of 0.5% on the price of renting. All taxes are already included in the prices you see in the website.
Santorini Easy Car Rentals
Santorini, Greece
Tel: (+30) 22860 82652
Our help desk is always happy to assist you with your car rental booking
